FAQ'sA few answers to some of your questions.
CAMPERVAN HIRE FREQUENTLY ASKED QUESTIONS
No doubt if you are new to camping you’ll have lots of questions; please see below the most common that we have been asked.
This is all new to us – we have no experience of using a campervan – is it easy?
What do we do with our car?
When do you take the payments?
Can we check the vans out before the booking?
Do I need to pay a bond/deposit?
We require a £750 bond along with your £250 booking deposit on all our vans to satisfy our insurance company. Your bond will be returned in full within 14 days on the return of the vehicle subject to our terms and conditions being met.
Do I need to bring anything with me?
Yes!! We will need to see your current driving licence, plus 2 additional forms of identification (i.e. bank statement or utility bill) that confirms your current address as shown on your licence. As paper counterpart licences are no longer issued, we will run a DVLA licence check which will mean you will need your National Insurance Number. You can generate a check code here on the DVLA website, if you don’t want to share your NI number.
Is there any mileage limitations?
Our van hire fleet have mileage restrictions set at 150 miles per day. The charge for any excess mileage incurred is 0.20p/mile.
For full details, please read the Terms and Conditions.
Any age restrictions on the vans?
What’s included and are there any hidden extras?
What isn’t included?
– Food and drink
– Bedding and pillows
Do all vans have roof racks/tow bars/bike racks fitted?
The T5 and T6 have tow bars for small trailers, please note caravans are not allowed.
Only the T6 has a roof rack fitted.
Can we bring the dog?
How long will it take to collect the van?
What happens if we break down?
What happens in the event of a road accident?
Your bond will be used to cover the insurance excess on the vehicle.
What happens if we break something in the van?
All damages must be paid for in full.
Can we take the vans to Europe?
When do I need to bring it back?
Depending on what day you’ve booked the van for and for how long will determine whether you bring it back to us on a Monday or on a Friday. In either case the van will need to be with us between 9 am and 11 am.